Returns/Cancellation Policy

Returns Policy

  • Return Policy for all the products is 5 days.
  • Return Period after Delivery is applicable if product received is Defective or damaged or not as described.
  • If you have received a damaged or defective product or if it is not as described, you can raise a replacement request on the Website within the applicable Returns Policy period. In a rare event of the replacement being defective/damaged or not as described on the product page, a full refund will be provided once we receive the product back.

Return Process

  • Currently we does not have any reverse pick up courier services, so in case if customer wants to return product or wants to exchange product for the above mentioned reasons then customer has to ship the product back to us on below mentioned address.
  • Ship to: Aurum Creations, 4492, First Floor, Street Jatan Pahari Dhiraj, Delhi – 110006
  • Once we receive the product back will release money from our end within 3 Business Days.

          Note: Aurum Creation will only refund the product amount that you paid while making the
                    Purchase, we are not liable to pay any return courier fee.

  •  In case the product is not in stock, the refund for the entire product or part(s) of the product will be provided.
  •  After receiving product back, it will be checked for the following conditions.

           1. Unused Product

               The product should be unused, unwashed, unsoiled, without any stains

           2. Undamaged Product

               The product should be undamaged and without any tears or holes.

           3. Undamaged Packaging

               Product's original packaging/box should be undamaged.

Raise Return Request

  • Customer can raise return request by login to their account on aurumcreation.com
  • While raising return request customer need to enter few information (e.g. reason for returning the product).
  • After customer raises a request it will go for approval, once it verify by our team, you will receive a mail containing the entire process to return the product.

 

Cancellation Policy

  • Customer can cancel the product until the product is ship from our end. Once the product is shipping product can’t be cancel.
  • To cancel the product customer can directly call us or itself cancel the product by login to  their account on aurumcreation.com
  • For Cancelled products refund will be released within 5 Working days.